MOST FREQUENTLY ASKED QUESTIONS
How will I receive my order?
The products you ordered are transported by specialized refrigerated transport and are delivered from Monday to Friday, within the working day
What is the shipping cost?
The minimum value of an order with delivery is BGN 50.00.
Free delivery for orders over BGN 150.
For orders worth less than BGN 149.99, delivery is BGN 9.00
For the country
The delivery is at the expense of the recipient according to the tariff of the EKONT courier company. The value includes transport + cash on delivery + refrigerated packaging , charged to the value of the order.
What are the payment methods?
- Cash on delivery – payment in cash upon receipt of delivery.
- POS terminal , only for deliveries in the city Sofia
Can I order by phone?
Yes, you can place your order on 08778 08778
When calling, you must indicate your exact contact details and delivery address, and clearly state the names and number of packages of the desired products
What should I do if there is a problem with my order?
If there is a problem with your order, you can contact us by e-mail: carouselcaviar@gmail.com or by phone: +359 8778 08778
Can I cancel my order?
If you have placed an order and wish to cancel the order for certain reasons, you can do so by contacting us at the specified email: carouselcaviar@gmail.com with the order number