General conditions

I. General provisions

PLEASE read these terms carefully before using this website. If you use this website, you are deemed to accept and agree to these Terms and Conditions.

Any order of items and/or services from this site, regardless of the method of placing the order, means that you accept and agree to these General Terms and Conditions.

If you DO NOT ACCEPT these Terms and Conditions, please do not use this website or place orders for items and/or services from it.

These general conditions govern the relations between DOMINUM OOD, with headquarters and management address: Sofia, Vazrazhdane district, st. Osogovo No. 30, fl. 4, office 501, entered in the Commercial Register of the Registration Agency with EIC 207667571, owner and administrator of a website with the address WWW.CAROUSELCAVIAR.BG and the persons using the website. These General Terms and Conditions constitute a contract between the persons using the website (hereinafter referred to as the "Client") and DOMINUM OOD (hereinafter referred to as the "Administrator"), by which the persons using the website receive the right to use the services of the site, subject to the terms below.

I. DEFINITIONS:

1. WWW.CAROUSELCAVIAR.BG (https://www.carouselcaviar.bg) is a web-based platform for electronic commerce on the Internet, owned by DOMINUM OOD, which enables users to purchase goods and use various services, subject to these General Terms and Conditions;

2. THE WEBSITE/WEBSITE is the website at https://www.carouselcaviar.bg

3. ADMINISTRATOR is the company DOMINUM OOD, with headquarters and address of management: Sofia, Vazrazhdane district, st. Osogovo No. 30, fl. 4, office 501, entered in the Commercial Register of the Registration Agency with EIK 207667571, which is the owner and provides services through the website WWW.CAROUSELCAVIAR.BG administered by it.

4. A CUSTOMER is any user who has created his own user profile and registered to use the services available through the Website, as well as anyone who has loaded the WWW.CAROUSELCAVIAR.BG website (https://www.carouselcaviar. bg);

5. USER PROFILE is a separate part of the Website, containing information about the Customer, required by DOMINUM OOD upon registration. Access to the user profile by the Customer is achieved by entering an e-mail address and password.

6. SUPPLIER is a person engaged in the production, trade or supply of food and beverages, from whom any Customer can purchase food/beverages with the help and mediation of the Administrator;

7. INFORMATION SYSTEM/SYSTEM is any individual device or set of interconnected or similar devices, which or one of its elements, in the execution of a certain program, provides automatic data processing;

8. PERSONAL DATA means personal data within the meaning of the Personal Data Protection Act;

9. GENERAL TERMS and CONDITIONS means these general terms and conditions;

10. ORDER is the Customer's individual request to purchase goods on the Website, request for purchases by phone, mobile applications, by mail or requests sent by e-mail;

11. SERVICES are all actions carried out by DOMINUM OOD regarding the offer, sale and delivery of goods from the Website.

12. USER PROFILE is a separate part of the Website, containing information about the Client, required by the Administrator during registration and stored with the Administrator, and access to the user profile by the Client is carried out by entering a username and password. The user profile enables the Customer to use certain services, to configure the use of the services, to make proposals for the inclusion of new services, to terminate the use of the services, to change personal data, etc.;

13. IP ADDRESS (IP address) is a unique identification number associating the Customer's computer, web page or resource in a way that allows locating them in the global Internet network;

14. A PASSWORD is a code of letters, numbers and characters chosen by the Customer which, together with the user name/e-mail address, individualizes the customer and which, together with the user name/e-mail address, serves to access the Customer's user profile .

15. USERNAME is a unique code of letters, numbers and characters chosen by the Customer, by means of which he is individualized on the Administrator's website.

II. ADMIN DATA

1. Information according to the Electronic Commerce Act and the Consumer Protection Act:

  • Name of the Supplier: DOMINUM OOD;
  • Headquarters and management address: Bulgaria, Sofia, Vazrazhdane district, st. Osogovo No. 30, fl. 4, office 501;
  • Address for exercising the activity and address for submitting complaints by users: Bulgaria, c. Sofia, Vazrazhdane district, st. Osogovo No. 30, fl. 4, office 501;
  • Correspondence details: Bulgaria, c. Sofia, Vazrazhdane district, st. Osogovo No. 30, fl. 4, office 501, carouselcaviar@gmail.com, phone 08778 08778.

2. Supervisory authorities:

  • Commission for the Protection of Personal Data, Address: Sofia, str. "Prof. Tsvetan Lazarov" No. 2, phone: (02) 940 20 46, fax: (02) 940 36 40, E-mail: kzld@government.bg, kzld@cpdp.bg, Web site: www.cpdp.bg;
  • Commission for Consumer Protection, Address: 1000 gr. Sofia, Slaveykov Square №4A, floors 3, 4 and 6, phone: 02 / 980 25 24, fax: 02 / 988 42 18, hotline: 0700 111 22, website: www.kzp.bg .

III. SUBJECT

1. Subject of sale on the Administrator's Website are various types of goods intended for customers, described and arranged on the Website.

2. The main characteristics of the goods offered by the Administrator on the Website are defined in the profile of each good.

3. All purchases of products from https://www.carouselcaviar.bg are limited to personal use and cannot, without the express written consent of the Administrator, be resold, traded or used commercially.

4. The provision of services under these General Terms and Conditions and access to the Website does not include provision of computer equipment and connectivity for the transfer of information packages between the Client and the Website, necessary to access the Administrator's services. The Administrator is not responsible if the Client cannot access due to problems beyond the Administrator's control (hardware, software problem, Internet connectivity problem, etc.).

5. Part of the services provided by the Administrator may be related to mediation between the Client and a third party - Supplier of goods for the conclusion and execution of contracts for the production and delivery of food/beverages. More specifically, the services can be expressed in: 1. Search for information resources, materials or individual types of food according to characteristics set by users. 2. Presentation of a list and brief description of the food offered by the Suppliers, as well as information about the name, address and other information about the Suppliers. 3. Notifying the Customer by e-mail, via SMS or in his user profile about acceptance of the order. 4. Acceptance on behalf of the Supplier of payments for the price of the items ordered by the Customer under the delivery contract concluded between the latter and the Supplier through the above-described services. The terms and methods of making payments are indicated on the relevant Internet page of the site. 5. Providing the opportunity to express and publish opinions of the Customers online on the website.

IV. PRICES

1. The final price of the goods is written on the Website for the presentation of the relevant product in Bulgarian leva with VAT included.

2. The indicated prices do not include the cost of delivery.

V. REGISTRATION

1. Browsing of the Website is available to all visitors.

2. The Customer can use the services provided by the Administrator with registration by filling in the relevant electronic registration form (registration form), available in real time (on-line) on the Internet on the Website and expressing agreement with these General Terms and Conditions.

3. Upon registration, each customer expressly agrees to be bound by these General Terms and Conditions.

4. Upon registration of a minor, by declaring his agreement with these General Terms and Conditions, he also declares the agreement of his parents or guardians with the General Terms and Conditions.

5. In cases of registration of a person under the age of 14, the application for registration and for agreement with the General Terms and Conditions is made by the person's parent or guardian.

6. By ticking the field "I agree with the General Terms and Conditions" and pressing the virtual button "Continue", the Customer expressly agrees with the General Terms and Conditions and makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. By recording it on a corresponding medium in the server used by the Administrator through a generally accepted conversion standard in a technical way making its reproduction possible, the electronic statement acquires the quality of an electronic document within the meaning of the cited law.

7. The Administrator stores in log files on its server the Client's IP address, as well as any other information necessary to identify the Client and reproduce his electronic statement of acceptance of the General Terms and Conditions, in the event of a legal dispute.

8. The text or electronic reference to the text of these General Terms and Conditions is posted and available on the Website.

9. When filling out the registration form, the Client, and in the cases of 5 of this section - the Client's parent or guardian is obliged to provide complete and correct data regarding identity, exact address, telephone and e-mail address and other data required by the registration form, as well as to update them immediately after their change. The customer guarantees that the data he provides during the registration process is true, complete and accurate and, if the latter changes, he will update them promptly.

10. In case of provision of incorrect data, the Administrator has the right to cancel the contract concluded with the client, as well as to terminate or suspend immediately and without notice the provision of services, as well as the maintenance of the Client's registration. No notice is required for the cancellation of the contract under this point.

11. Parents exercising parental rights, guardians or custodians of a minor are responsible for all damages caused by the same to the Administrator and/or third parties during the registration and use of the services - subject to these General Terms and Conditions, as well as for all damages as a result of indicating incorrect data or untruthfulness of the declared data and facts.

12. When registering, the Customer specifies an e-mail address and a password to access the services available through the Website. If the e-mail address is not already taken, the Customer receives the specified e-mail address and the password he requested. In case the chosen e-mail address is already taken, the Client should choose another one that is unique and not registered by another user. The e-mail address with which the Client is registered on the Website does not give him any other rights, except the right of the first applicant to the specific e-mail address within the Administrator's information system for the duration of the contract.

13. The customer is obliged to take all care and take the necessary measures, which are reasonably necessary, in order to protect his password, as well as not to disclose to third parties his username and password and the e-mail address specified during registration for contact and to immediately notify the Administrator in case of unauthorized access, as well as in the probability of such. The customer is fully responsible for the protection of his username and password, as well as for all actions that are carried out by him or a third party using his username and password. All actions and/or orders taken with the Customer's username and password are considered to be taken by the Customer.

VI. ORDER SUBMISSION AND EXECUTION

1. After the Customer has selected an item from the Administrator's Website, the Customer should press the "ADD TO BASKET" button. If he wants more than one item, he presses the "CONTINUE SHOPPING" button. If the Customer makes a mistake with the product selection, he can delete the item from the basket.

2. The submission of an order by the Customer is carried out by sequentially performing the following actions:

  • determining the quantity of the ordered items and pressing the visualized "ADD TO BASKET" button indicated against the corresponding item and confirmation of the order by the "PAY" button.
  • choice of method and moment of payment of the price;
  • viewing the order, specifying a delivery address and specifying additional conditions to the order (such as delivery time, etc.) and confirming the order by clicking the "ORDER" button.

3. The administrator processes the order after confirmation of the order by the Customer.

4. In addition to the Website, Customers can place orders with the Administrator and by phone - at phone number 08778 08778.

5. The delivery of the ordered goods is carried out by the Administrator.

6. Food prices, delivery prices and payment methods that the Customer can order through the use of the services subject to these General Terms and Conditions are described in the relevant Internet pages of the Website.

VII. METHOD OF PAYMENT

1. Payment is made by cash on delivery, with a payment card or with a payment card upon receipt of the goods.

2. At the address specified by the Customer, a representative of the Administrator comes with the delivered goods, to whom the Customer pays the price, together with the amount due for delivery, if such is due according to these General Terms and Conditions.

VIII. DELIVERY AND HANDOVER OF GOODS

1. The requested goods are delivered by a representative of the Administrator to the delivery address specified by the Customer on weekdays between 9:00 a.m. and 6:00 p.m., as well as on Saturdays until 1:00 p.m.

2. When the delivery price is for the account of the Customer, it is charged and added to the value of the order.

3. Upon receipt of the delivery, the Customer is obliged to check the contents of the order for compliance of the sent goods with the submitted request.

IX. COMPLAINT

1. The customer must inspect the goods at the time of delivery and handover and, if they do not meet the requirements, notify the Administrator immediately. If the Customer does not immediately notify the Administrator, the goods are deemed to be approved as conforming to the requirements.

2. By paying the price of the order, accepting the delivery and placing the signature of the Customer on the delivery documents, the latter gives his consent to the type and content of the delivered goods.

3. Goods for which the customer was previously warned of non-conformity are not subject to a complaint. If upon receipt of a product, it is in damaged or torn packaging, the claim will be honored only in the presence of a representative of the Administrator already upon receipt of the product. In the event that the Customer accepts such goods and does not present his claims to the bearer of the goods, the claim cannot be satisfied.

4. In case of possible claims for hidden defects or other complaints about the goods, Customers can contact the Administrator on phone 0877808778.

X. WAIVER OF GOODS

1. You can cancel or change your order by contacting us on 0877808778 every weekday. If your request is for the city of Sofia, you must notify us no later than 10:00 a.m. on the day of delivery. If the request is for another populated place outside the city of Sofia, you can cancel your order until 3:00 p.m. on the day preceding the delivery time specified with you.

XI. RIGHTS AND OBLIGATIONS

1. Customers have the opportunity to:

  • Register and create a profile to view the Administrator's electronic store and use the additional services to provide information;
  • To review the goods, their characteristics, prices and terms of delivery;
  • To order goods for delivery offered by the Website of the Administrator;
  • To receive information about new goods offered by the Administrator;
  • To be notified of the rights arising from the law, primarily through the interface of the Administrator's Website;
  • To exercise their right of withdrawal, where applicable, under these terms and conditions or under the Consumer Protection Act;
  • To be informed about their order;
  • Customers have the right to correct errors when entering information about the ordered goods no later than issuing the order confirmation statement by pressing the "ORDER" button;
  • To receive the requested goods by delivery, with the delivery being made to the specified delivery address, after payment of the sales price according to the procedure described in these General Terms and Conditions;

2. Customers are obliged to:

  • To pay the price that was current at the time of placing the order, according to these General Terms and Conditions;
  • To comply with the rules when using the goods and services provided by the Administrator;
  • Not to violate other people's rights and interests, such as property rights, intellectual property rights, etc.;
  • Not to commit malicious acts;
  • To protect the good name and reputation of the Administrator and not to harm his rights and interests;
  • To check whether the content of the delivery corresponds to the order. By paying the price of the order or accepting the delivery and placing the signature of the Customer on the delivery documents, the latter gives his consent to the type and content of the delivery;
  • Not to interfere with the proper operation of the system, including, but not limited to, not to frustrate the identification procedure of another Client, not to access outside of what is granted to them, not to damage or impede the availability, reliability or quality of services in relation to others Customers, as well as not to use the service in a manner causing a denial of service (“denial of service”);
  • Not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located on the Website and thus not to create their own database in electronic or other form;
  • Not to impersonate another person or otherwise mislead third parties about their identity or belonging to a certain group of people;
  • Not to violate these General Terms and Conditions.

3. When using the services provided by the Administrator, the Client undertakes not to upload, place on the Administrator's server or a server hired by him, distribute or use in any way and not to disclose to third parties information, data, text, sound, files, software, music, photographs, graphics, video or audio materials, messages, and any other materials: a . contrary to Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, Internet ethics, rules of morality and good manners; b . containing a threat to human life and bodily integrity; in . with pornographic content or any other content that endangers the normal mental development of minors or violates the norms of morality and good manners; d . which have an advertising purpose, except with the prior permission of the Administrator; e . the content of which violates human rights or freedoms; is . constituting a trade or business secret or other confidential information; g . which are the subject of intellectual property rights of third parties, except with the consent of the right holder; h . violating any property or non-property rights or legitimate interests of third parties.

4. The administrator organizes the delivery of the goods.

5. The Administrator undertakes to organize the delivery and transfer of ownership to the Customer of the goods specified by him through the interface on the Website.

6. The Client and the Administrator agree that all statements between them in connection with the conclusion and execution of the contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

7. It is assumed that the electronic statements made by the Customers on the Website were made by the persons indicated in the data provided by the Customer during registration, if the Customer has entered the relevant name and password for access.

8. The administrator is not responsible for possible differences in the colors, appearance and condition of the purchased goods due to different types of computer screens and their settings. The photographs located on the Administrator's website are for informational purposes only and do not represent photographs of the specific goods subject to the contract.

9. When providing information or in the product description, in reviews and opinions, advertisements or otherwise, the Administrator may rely on advice from the manufacturers or from the label or documents for the goods. As it is not the manufacturer of the goods it sells, the Administrator does not accept any responsibility for whether the goods it sells meet the specific needs of the Customer, the product label or for any loss, damage or harm caused by such goods.

10. The Administrator reserves the right to change the prices, names and descriptions of the goods, as well as to remove and add goods at any time without the need to notify the Website visitors or the Customers in advance.

11. The administrator has the right:

  • To refuse orders at no cost to the Client when technical errors have been made in the publication of information;
  • To refuse orders at no cost to the Customer, in case of limited stocks or when stocks of the ordered goods are exhausted;
  • To edit the content of the Website such as: existing prices, terms of use, products, services, information, photos, etc. at its sole discretion and at any time without notice. The new terms and conditions come into force at the moment of their publication;
  • Deny access to Customers and cancel Customer registrations;
  • To cancel, terminate, suspend the performance of the contract or the services provided at any time without notifying the Client, when the latter uses the services in violation of these General Terms and Conditions.

XII. RIGHTS

1. The entire content of the website https://www.carouselcaviar.bg - including, but not limited to: pictures, databases, photos, text, graphics, symbols, web graphics, e-mails, etc. data is the property of DOMINUM OOD (or its suppliers) and is protected by the Copyright and Related Rights Act and the laws on intellectual and industrial property. Their use without the express consent of DOMINUM OOD is punishable according to the current legislation. The use of the website https:// www.carouselcaviar.bg is permitted only under the terms of these General Terms and Conditions.

2. The Customer's right of access does not include the right to copy or reproduce information and to use objects of intellectual property, unless it concerns information of insignificant volume intended for personal use, provided that legitimate interests are not unduly damaged of the authors or other holders of intellectual property rights and in the event that the copying or reproduction is carried out for non-commercial purposes. Regardless of the above, the Customer has no right to remove the trademark signs and other intellectual property rights from the materials available to him, regardless of whether the holder of the relevant rights is DOMINUM OOD or a third party.

XIII. PERSONAL DATA

1. The Administrator cannot edit the Customer's personal information, username, e-mail address and password.

2. The administrator takes measures to protect the personal data of the Clients, according to the Law on the Protection of Personal Data.

3. The personal data recorded during the Customer's registration are considered strictly confidential and will not be provided to third parties, except in cases provided for by law.

4. The Administrator has the right to store data in the Client's final communication device, unless the latter expressly expresses his disagreement to this.

5. The Client agrees that the Administrator has the right to send electronic messages to the Client at any time, including a newsletter or offers to purchase goods, while the Client is registered in the Administrator's electronic store.

6. The Customer agrees that the Administrator has the right to collect, store and process data on the Customer's behavior when using the Administrator's online store on the website.

7. At any time, the Administrator has the right to require the Client to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration.

XIV. OTHER TERMS

1. To the extent that the goods and services provided by DOMINUM OOD are diverse and constantly supplemented and modified with a view to their improvement and expansion, as well as in connection with legislative changes that reflect on the goods and services provided, the General Terms and Conditions may be changed unilaterally by DOMINUM OOD at any time.

2. When making changes to these General Terms and Conditions, the Administrator informs the Client about the changes made by publishing them on the Website.

3. If, within 5 days after the notification under the previous point, the Customer does not state that he rejects the changes, he is considered to be bound by them. If the Customer states that he rejects the changes, the contract is considered to be terminated from the moment of receipt of the statement of rejection.